Refund Policy

Refunds are reviewed in good faith on a case-by-case basis. There is no guarantee a refund will be issued. Where a refund is approved, it is sent back through Zelle to the account that paid us.

Cancellations & rescheduling

• More than 24 hours before the session: reschedule once at no charge, or request a full refund.
• Within 24 hours of the session: reschedule once at no charge if the slot can be re-filled; otherwise the session is non-refundable.
• Rush, Sunday emergency, and same-day sessions: non-refundable once confirmed, because the slot was opened specifically for you.
• No-shows: non-refundable.

Memberships

Weekly Membership is billed monthly in advance. You can cancel any time and your membership stays active through the end of the current billing month. We do not pro-rate partial months. Unused weekly sessions in a billing month do not roll over.

Self-Tape & Package Reviews

Once we begin reviewing your submission, the fee is non-refundable. If you change your mind before review starts, email us within 24 hours of submission and we will refund.

No outcome guarantee

Coaching and feedback are professional services. We do not promise any audition, callback, representation, or career outcome, and a disappointing audition result is not a basis for a refund.

How to request a refund

Email info@scenetoscene.com with your booking date, the email used to book, and a short note about why you are requesting a refund. We will respond within 5 business days.

Chargebacks

Because payments are made via Zelle (a bank-to-bank transfer), chargebacks are generally not available through Zelle itself. Please contact us first; we are committed to resolving issues fairly.